Hotel Operations Lead — Front Desk, F&B & Housekeeping

MainStay Suites - Midland, TX; Midland (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

MainStay Suites Midland is seeking an Operations Manager to oversee Front Office, Housekeeping, and Food & Beverage in Midland. This hands-on role supports the General Manager to ensure guest satisfaction, efficient operations, and cost control across departments.

The ideal candidate has prior front office management experience in a hotel, strong leadership, and the ability to work mornings, nights, weekends, and holidays as business requires. A valid driver’s license is required.

Qualifications

• Four year college degree preferred.
• Two years front office management experience in a hotel preferred.
• Proficient with hotel sales, revenue management and A/R billing.
• Previous supervisory experience in a hotel required.
• Must have a valid driver’s license from the applicable state.
• Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
• Must be able to convey information and ideas clearly, both oral and written.
• Must maintain composure and objectivity under pressure.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
• Motivate, coach, counsel and discipline all team members
• Develop team member morale and ensure all team members are fully trained
• Maximize room revenue and occupancy by reviewing status daily
• Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
• Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers’ Compensation, training, etc.
• Ensure no-show revenue is maximized through consistent and accurate billing
• Assist with or process payroll
• All other duties as assigned by management

Skills

Front Office Management

Revenue Management

A/R Billing

Communication

Leadership

Education

Four Year College Degree

Job description

MainStay Suites Midland is seeking an Operations Manager to oversee Front Office, Housekeeping, and Food & Beverage in Midland. This hands-on role supports the General Manager to ensure guest satisfaction, efficient operations, and cost control across departments.

The ideal candidate has prior front office management experience in a hotel, strong leadership, and the ability to work mornings, nights, weekends, and holidays as business requires. A valid driver’s license is required.