Hospitality AGM: Guest Experience & Operations Leader

Lexima; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401k

Employer Paid Disability & Life

Job summary

Home2 Suites Fort Worth is seeking an Assistant General Manager to oversee all facets of property management. This hands-on leader will coach departments, uphold brand standards, and drive guest satisfaction through exceptional service and operational excellence.

The AGM will manage budgets, supervise night audit and F&B operations where applicable, develop a positive team culture, ensure safety and cleanliness, and maintain strong guest and employee relations.

Qualifications

• Bachelor degree preferred in Hotel/ Hospitality management.
• Experience in Front Office or Operations.
• Strong guest service and problem-solving skills.
• Proficient with MS Word and Excel.

Responsibilities

• Represent the hotel professionally to guests and partners.
• Maintain a clean, safe, and inviting atmosphere inside and out.
• Deliver friendly, attentive, and efficient guest interactions.
• Develop a positive team environment focused on guest service.
• Monitor budgets and assist in financial planning for the hotel.
• Oversee sales, reservations, and food & beverage operations where applicable.
• Ensure maintenance and cleanliness through inspections and preventive measures.

Skills

Front Office experience

Operations experience

People management

Problem solving

Financial literacy

MS Word

MS Excel

Fluent English

Education

Bachelor degree in Hotel/Hospitality management

Tools

Microsoft Word

Microsoft Excel

Job description

Home2 Suites Fort Worth is seeking an Assistant General Manager to oversee all facets of property management. This hands-on leader will coach departments, uphold brand standards, and drive guest satisfaction through exceptional service and operational excellence.

The AGM will manage budgets, supervise night audit and F&B operations where applicable, develop a positive team culture, ensure safety and cleanliness, and maintain strong guest and employee relations.