Hotel General Manager: Lead Ops & Guest Experience

Gabriel Group; New York (NY); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Growth opportunities

Medical, Dental, and Vision insurance

401(k) match

EAP

Hotel and travel discounts

Employee recognition programs

Job summary

Midas Hospitality is seeking an experienced General Manager to lead all aspects of hotel operations, drive financial performance, and uphold brand standards. The ideal candidate combines strong business acumen with a people-first leadership style, inspiring associates, improving operational performance, and creating a culture of accountability and service excellence.

You will oversee Front Office, Housekeeping, F&B, Engineering, Sales, and more, building high-performing teams while maintaining

Qualifications

• Experience leading hotel operations and departments.
• Proven ability to manage P&L, budgets, and labor costs.
• Strong guest satisfaction and service quality focus.
• Ability to lead diverse teams and foster inclusive culture.
• Knowledge of revenue management and market positioning.

Responsibilities

• Lead and oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Sales, and other operational teams.
• Recruit, train, coach, develop, and recognize associates while fostering a positive and inclusive workplace culture.
• Establish clear performance expectations and hold leadership teams accountable for achieving operational and financial goals.
• Drive guest satisfaction initiatives by maintaining high service standards and addressing escalated concerns.
• Manage hotel financial performance including budgets, forecasting, P&L statements, labor costs, expense controls, and profitability initiatives.
• Analyze financial reports, operating statements, and KPIs to identify opportunities for increased revenue and improved efficiency.
• Partner with Sales and Revenue Management teams to maximize occupancy, ADR, RevPAR, market share, and overall hotel performance.
• Ensure compliance with brand standards, local regulations, and safety procedures.
• Oversee quality assurance inspections, property appearance, preventative maintenance initiatives, and protection of the hotel assets.
• Build strong relationships with guests, associates, ownership groups, vendors, and community partners.

Skills

Hotel operations

Leadership

Financial management

Revenue management

PMS

Microsoft Office

Communication

Problem-solving

Education

High school

Tools

PMS

Microsoft Office

Job description

Midas Hospitality is seeking an experienced General Manager to lead all aspects of hotel operations, drive financial performance, and uphold brand standards. The ideal candidate combines strong business acumen with a people-first leadership style, inspiring associates, improving operational performance, and creating a culture of accountability and service excellence.

You will oversee Front Office, Housekeeping, F&B, Engineering, Sales, and more, building high-performing teams while maintaining