Hotel General Manager: Ops & Guest Experience

GetHired, Inc.; Durham (NC); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

PTO

Health benefits

Employee discounts

Career growth

Job summary

Crossroads Hospitality, LLC is seeking a General Manager to lead hotel operations onsite in Durham, NC. The GM will oversee front office, housekeeping, F&B, and maintenance, ensuring brand standards and guest satisfaction while driving profitability.

The role requires a strong leader with expertise in budgeting, strategic planning, and staff development, and demands a hands-on approach to daily management and guest relations.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Proven experience in hotel management or similar leadership role.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, F&B, and maintenance.
• Develop and implement operational policies for consistency and efficiency.
• Manage budget, revenue, and financial reporting to maximize profitability.
• Lead recruitment, training, and staff development across departments.
• Monitor guest satisfaction and brand standard compliance.
• Collaborate with ownership on strategic plans and capital projects.

Skills

Hospitality leadership

Strategic leadership

Financial acumen

Guest service excellence

Education

Bachelor’s degree in hospitality management

Tools

Hotel management software

MS Office

Job description

Crossroads Hospitality, LLC is seeking a General Manager to lead hotel operations onsite in Durham, NC. The GM will oversee front office, housekeeping, F&B, and maintenance, ensuring brand standards and guest satisfaction while driving profitability.

The role requires a strong leader with expertise in budgeting, strategic planning, and staff development, and demands a hands-on approach to daily management and guest relations.