Hotel Ops Lead - Guest Experience & Profit | Daily Pay

Aimbridge Hospitality; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Candlewood Suites Durham - RTP in Durham, NC seeks an Assistant General Manager to lead hotel operations with the General Manager. You will supervise departments, drive revenue, control costs, and coach teams to deliver memorable guest experiences.

The role requires 5+ years in hotel management or a related degree with supervisory experience, and certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid. This is an on‑site, full‑time position.

Qualifications

• Progressive hotel management experience required.
• Supervisory background required.
• Ability to stay calm and objective under pressure.
• Certifications such as Food Handlers, Alcohol Awareness, CPR, First Aid.

Responsibilities

• Oversee departments with GM away and ensure profitability.
• Identify and resolve operational challenges to maintain smooth hotel performance.
• Recruit, hire, train Guest Services staff and mentor team members.
• Maintain clear communication with colleagues and guests to ensure satisfaction.
• Analyze financial data to support hotel operations and decision making.
• Foster a guest‑centric culture while upholding brand standards.

Skills

Leadership

Operations oversight

Budget & financial

Staff development

Customer service

Education

5+ years hotel management experience or 4-year degree + 2-3 years

Job description

Candlewood Suites Durham - RTP in Durham, NC seeks an Assistant General Manager to lead hotel operations with the General Manager. You will supervise departments, drive revenue, control costs, and coach teams to deliver memorable guest experiences.

The role requires 5+ years in hotel management or a related degree with supervisory experience, and certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid. This is an on‑site, full‑time position.