Hotel General Manager — Lead Front Desk & Guest Experience

Crown Hotel & Travel Management Llc; Dunn (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced PTO

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management Llc in Dunn, NC seeks a General Manager to lead hotel operations, supervise staff, and ensure brand standards are met. The role involves payroll oversight, scheduling, budgeting, and guest issue resolution in a full-time capacity.

Candidates should have hotel supervisory experience, strong communication skills, and a high school diploma or equivalent. Competitive benefits and a supportive culture are offered.

Qualifications

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent organizational and interpersonal skills.
• Ability to read, listen and communicate effectively in English.

Responsibilities

• Hires, trains and supervises hotel team, with attention to front desk agents.
• Maintains hotel standards set forth by brand and management company.
• Assists with scheduling, billing and some accounts receivable responsibilities.
• Plans and coordinates daily activities to ensure guest service standards.
• Monitors payroll budget to align labor costs with forecast.
• Fields guest complaints and develops effective solutions.
• Interfaces with maintenance and other departments to ensure smooth operation.
• Prepares weekly schedules and adjusts based on house count.
• Reviews payroll reports and approves daily figures as needed.

Skills

Excellent communication

Interpersonal skills

Time management

English proficiency

Education

High school diploma or equivalent

Tools

PMS system

Microsoft Word

Excel

Job description

Crown Hotel & Travel Management Llc in Dunn, NC seeks a General Manager to lead hotel operations, supervise staff, and ensure brand standards are met. The role involves payroll oversight, scheduling, budgeting, and guest issue resolution in a full-time capacity.

Candidates should have hotel supervisory experience, strong communication skills, and a high school diploma or equivalent. Competitive benefits and a supportive culture are offered.