Hotel General Manager: Lead Operations & Guest Experience

Midas Hospitality; St. Louis (MO); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid time off (PTO)

Medical, dental, and vision insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Career advancement opportunities

Job summary

Midas Hospitality is seeking an experienced General Manager to lead hotel operations with a strategic, hands-on approach. You will drive financial performance, guest experiences, and team development while upholding brand standards across all departments.

The role requires proven leadership in hotel operations, strong financial acumen, and the ability to inspire and coach diverse teams to achieve service excellence and profitability. This is a high-impact, on-site leadership position.

Qualifications

• Previous hotel leadership experience required, e.g., GM/AGM or department head.
• Strong grasp of hotel operations, financials, and performance metrics.
• Experience managing budgets, forecasting, labor, and costs.

Responsibilities

• Lead and oversee all hotel departments including Front Office, Housekeeping, F&B, Engineering, and Sales.
• Recruit, train, coach, and recognize associates while fostering inclusive culture.
• Set performance expectations and hold teams accountable for goals.
• Drive guest satisfaction and maintain high service standards.
• Manage budgets, P&L, labor costs, and profitability initiatives.
• Analyze financials and KPIs to identify revenue opportunities and efficiency gains.
• Collaborate with Sales and Revenue Management to maximize occupancy and market share.
• Ensure compliance with standards, brand requirements, and safety procedures.
• Oversee QA inspections, maintenance, and asset protection.
• Build relationships with guests, ownership, vendors, and community partners.
• Lead meetings and align hotel teams with company initiatives using data-driven decisions.

Skills

Hotel leadership

P&L management

Revenue management

Team development

PMS proficiency

Microsoft Office

Tools

PMS software

Microsoft Office

Job description

Midas Hospitality is seeking an experienced General Manager to lead hotel operations with a strategic, hands-on approach. You will drive financial performance, guest experiences, and team development while upholding brand standards across all departments.

The role requires proven leadership in hotel operations, strong financial acumen, and the ability to inspire and coach diverse teams to achieve service excellence and profitability. This is a high-impact, on-site leadership position.