Hotel General Manager — Lead Profit & Guest Experience

CUSA, LLC; Baltimore (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

CUSA, LLC, an established hotel management company, is hiring a Hotel General Manager for a Holiday Inn Express in the Baltimore/Waldorf Charles County area. You will be responsible for the daily operation, driving revenue, managing costs, and ensuring high guest satisfaction.

The role requires strong leadership of the on-site team, strategic brand alignment with IHG standards, and active involvement with the local community to bolster the hotel's image and partner with owners and partners.

Responsibilities

• Oversee daily hotel operations to drive topline revenue and bottom-line profitability.
• Lead and develop the on-site team to improve hotel KPIs and guest service scores.
• Monitor STR metrics and guest feedback to ensure high standards of operation.
• Engage with local community and partners to bolster the hotel's image and brand presence.

Job description

CUSA, LLC, an established hotel management company, is hiring a Hotel General Manager for a Holiday Inn Express in the Baltimore/Waldorf Charles County area. You will be responsible for the daily operation, driving revenue, managing costs, and ensuring high guest satisfaction.

The role requires strong leadership of the on-site team, strategic brand alignment with IHG standards, and active involvement with the local community to bolster the hotel's image and partner with owners and partners.