Hotel General Manager

WizeHire, Inc; Vermilion (OH); On-site; USD 58,000 - 72,000; Full time

Job summary

Holiday Inn Express Vermilion is on the lookout for a dedicated General Manager to lead our busy hotel team. The ideal candidate must have a minimum of 5 years hospitality experience, preferably in a management role, and will be responsible for enhancing service quality while managing HR tasks.

Responsibilities include developing marketing strategies, managing daily operations, and ensuring guest satisfaction. Compensation ranges from $58,000 to $72,000 per year.

Qualifications

• 5+ years of experience in hotel or hospitality industry.
• Proven customer service experience as a manager.
• Superb communication, organizational, and problem-solving skills.
• Experience in limited-service hotels (50–100 rooms) strongly preferred.

Responsibilities

• Construct and manage a marketing strategy for hotel services.
• Design a budget ensuring customer satisfaction and quality.
• Lead hotel staff to excel in superior guest service.
• Oversee daily operations of a 66-room limited-service hotel.
• Manage labor costs and productivity in alignment with budget.

Skills

Customer service mindset

Leadership

Communication skills

Problem-solving skills

Education

High school diploma or equivalent GED

Degree in hospitality or related field

Job description

We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today!

Responsibilities

• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities
• Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized
• Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
• Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality
• Take full ownership of recruiting, hiring, training, and retaining team members in a competitive labor market
• Lead from the front by working alongside the team when needed to maintain service standards
• Build a respectful, consistent, and accountable work culture that encourages retention
• Develop department leads and cross-train team members to support operational stability
• Create schedules that balance labor control with realistic coverage needs
• Oversee daily operations of a 66-room limited-service hotel
• Ensure guest satisfaction scores, online reviews, and brand standards remain strong despite staffing challenges
• Personally resolve guest issues and service recoveries when necessary
• Conduct routine inspections of rooms, public areas, and back‑of‑house spaces
• Maintain a clean, safe, and well‑presented property at all times
• Manage labor costs, overtime, and productivity in alignment with budget realities
• Oversee daily, weekly, and monthly accounting and reporting
• Control expenses while ensuring the hotel remains operationally sound
• Manage purchasing, inventory, and vendor relationships
• Build relationships with local businesses and community partners
• Represent the hotel professionally in the local market
• Execute brand initiatives and prepare for brand inspections
• Maintain full compliance with IHG standards, company policies, and safety regulations

Qualifications

• 5+ years of experience working in a hotel or the hospitality industry
• Proven customer service experience as a manager; strong guest‑focused mentality
• This position requires a high school diploma or equivalent GED; degree in hospitality or related field of study preferred
• Must have superb communication skills, organizational skills, and problem‑solving skills
• Previous experience as a hotel manager, assistant manager, or hotel department manager required
• Proven experience leading a hotel with staffing challenges
• Minimum 2–3 years of hotel management experience, preferably as a GM or Assistant GM
• Strong hands‑on leadership style; comfortable being operationally involved
• Experience recruiting, training, and stabilizing hourly hotel teams
• Ability to remain calm, organized, and solutions‑focused under pressure
• Strong guest service instincts and problem‑solving skills
• Willingness to work flexible hours, including weekends and holidays
• Experience in limited‑service hotels (50–100 rooms) (Strongly Preferred)
• Prior Holiday Inn Express or IHG brand experience (Strongly Preferred)
• Background in markets with tight labor availability (Strongly Preferred)
• Leaders who enjoy building structure where it doesn’t yet exist (Strongly Preferred)

Compensation

$58,000 - $72,000 per year