Hotel Assistant GM — Lead Operations & Guest Experience

Holiday Inn Express and Suites; Granger (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Employee discounts

Internal growth potential

Job summary

Holiday Inn Express is seeking an Assistant Hotel General Manager to oversee daily hotel operations on-site in a dynamic environment. You will lead Front Desk, Breakfast, and Housekeeping while driving guest satisfaction, profitability, and team development.

The role emphasizes leadership, problem-solving, and a strong customer-service mindset, with opportunities for internal growth and a supportive culture. This full-time position includes comprehensive benefits and employee discounts.

Qualifications

• Previous hotel experience is required; Front Desk experience preferred.
• Excellent customer service skills combined with a strong business mindset.
• Proven decision-making and problem-solving abilities.
• Reliable, able to multitask and perform well under pressure.
• Outstanding leadership skills with great attention to detail.
• Must pass background screening to qualify.

Responsibilities

• Assist the General Manager in supervising all hotel departments including Front Desk, Breakfast, and Housekeeping staff
• Plan activities and allocate responsibilities to optimize operational efficiency
• Welcome guests, address complaints, provide solutions, and offer helpful information
• Support maintenance management, staffing coordination, and facility renovations
• Regularly inspect facilities to ensure strict compliance with health and safety standards

Skills

Leadership

Customer service

Decision-making

Problem-solving

Multitasking

Attention to detail

Reliability

Job description

Holiday Inn Express is seeking an Assistant Hotel General Manager to oversee daily hotel operations on-site in a dynamic environment. You will lead Front Desk, Breakfast, and Housekeeping while driving guest satisfaction, profitability, and team development.

The role emphasizes leadership, problem-solving, and a strong customer-service mindset, with opportunities for internal growth and a supportive culture. This full-time position includes comprehensive benefits and employee discounts.