Hotel General Manager: Lead Operations, Profit & Guest Experience

Peregrine Hospitality; Truckee (CA); On-site; USD 105,000 - 132,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Paid time off

Job summary

Peregrine Hospitality is seeking a General Manager to direct hotel operations, maximize profits, and ensure outstanding guest service. The role encompasses strategic leadership, HR, financial performance, and sales across all departments.

The position requires coordinating with leadership to develop effective strategies, manage budgets, and provide monthly performance analyses. Hilton experience is preferred; holidays, nights, and weekends are included.

Qualifications

• Hilton experience is preferred.

Responsibilities

• Strategically plans, develops and implements company policies and goals.
• Directs activities of divisions or departments such as Sales, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Insuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.
• Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.
• Monitors actual sales and revenues to determine variance and assess goal accomplishments.
• Creating an environment in which all employees have the ability to reach their full potential.
• Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
• Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.
• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
• Perform special projects and other responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
• Will be required to work flexible scheduled shifts based on business needs.
• Hilton experience is preferred.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job description

Peregrine Hospitality is seeking a General Manager to direct hotel operations, maximize profits, and ensure outstanding guest service. The role encompasses strategic leadership, HR, financial performance, and sales across all departments.

The position requires coordinating with leadership to develop effective strategies, manage budgets, and provide monthly performance analyses. Hilton experience is preferred; holidays, nights, and weekends are included.