Hotel General Manager: Lead Operations & Guest Experience

Best Western Plus - Jackson, TN; Jackson (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Leadership of Jackson property

Support from hospitality group

Team-first culture

Opportunity to excel

Job summary

Best Western Executive Residency Jackson, TN is seeking a General Manager to lead daily operations, build robust systems, and drive guest satisfaction. You will guide a diverse team, optimize performance across Housekeeping, Front Desk, and Maintenance, and ensure regulatory and brand standards are met.

The role demands strategic thinking, hands-on leadership, and a proven track record in hospitality management.

Qualifications

• Hospitality background is essential.
• Experience in extended-stay or all-suite properties is a plus.
• Detail-oriented and data-driven leadership approach.

Responsibilities

• Build and refine operational systems that set the standard.
• Lead and develop a high-performing, engaged team.
• Drive consistency across housekeeping, front desk, maintenance, and guest services.
• Identify cost-saving opportunities without compromising quality.
• Ensure property meets Best Western standards and local regulations.
• Build guest loyalty through operational excellence and attention to detail.

Skills

Strategic thinking

Team leadership

Problem-solving

Communication

Integrity

Thriving in fast-paced environment

Job description

Best Western Executive Residency Jackson, TN is seeking a General Manager to lead daily operations, build robust systems, and drive guest satisfaction. You will guide a diverse team, optimize performance across Housekeeping, Front Desk, and Maintenance, and ensure regulatory and brand standards are met.

The role demands strategic thinking, hands-on leadership, and a proven track record in hospitality management.