General Manager: Guest Experience & Operations

MCR; Jackson (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Health, Dental, Vision Insurance

Retirement Options

Job summary

Courtyard Jackson, part of MCR, seeks a General Manager to oversee hotel operations, ensuring superior guest service, cleanliness, and brand compliance. You will supervise managers, coordinate daily checklists, manage onboarding, and drive performance through coaching and structured reporting.

The role requires hands-on leadership, strong hospitality experience, and a proven ability to balance guest satisfaction with financial performance. Competitive compensation and benefits are offered.

Qualifications

• The job requires a positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Ability to evaluate and decide quickly under pressure.
• Strong listening, conflict resolution, and communication skills.
• Basic financial literacy and arithmetic for reporting and budgeting.

Responsibilities

• Lead daily operations to ensure cleanliness and friendly service.
• Supervise managers and staff, ensuring adherence to checklists.
• Oversee onboarding, training, and development of team members.
• Ensure safety, maintenance, and inventory management.
• Prepare and review daily/shift reports and handovers.

Skills

Can-Do Attitude

Follow Guidelines

Decision Making

Handling Pressure

Listening/Conflict Resolution

Financial Skills

Attention to Detail

Communication

Hospitality & Guest Service

Education

Bachelor’s or Associate’s Degree Preferred

Job description

Courtyard Jackson, part of MCR, seeks a General Manager to oversee hotel operations, ensuring superior guest service, cleanliness, and brand compliance. You will supervise managers, coordinate daily checklists, manage onboarding, and drive performance through coaching and structured reporting.

The role requires hands-on leadership, strong hospitality experience, and a proven ability to balance guest satisfaction with financial performance. Competitive compensation and benefits are offered.