General Manager

Best Western Plus - Jackson, TN; Jackson (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Leadership of Jackson property

Support from hospitality group

Team-first culture

Opportunity to excel

Job summary

Best Western Executive Residency Jackson, TN is seeking a General Manager to lead daily operations, build robust systems, and drive guest satisfaction. You will guide a diverse team, optimize performance across Housekeeping, Front Desk, and Maintenance, and ensure regulatory and brand standards are met.

The role demands strategic thinking, hands-on leadership, and a proven track record in hospitality management.

Qualifications

• Hospitality background is essential.
• Experience in extended-stay or all-suite properties is a plus.
• Detail-oriented and data-driven leadership approach.

Responsibilities

• Build and refine operational systems that set the standard.
• Lead and develop a high-performing, engaged team.
• Drive consistency across housekeeping, front desk, maintenance, and guest services.
• Identify cost-saving opportunities without compromising quality.
• Ensure property meets Best Western standards and local regulations.
• Build guest loyalty through operational excellence and attention to detail.

Skills

Strategic thinking

Team leadership

Problem-solving

Communication

Integrity

Thriving in fast-paced environment

Job description

Description

Lead with Purpose. Operate with Excellence. Stay with Us.

Athena Hospitality Group is looking for a dynamic General Manager ready to elevate operations, inspire teams, and deliver exceptional guest experiences at their Best Western Executive Residency in Jackson, TN. If you're a forward-thinking leader who thrives on building systems that work—and teams that thrive,we want to meet you.

The Opportunity

As General Manager of our hotel, you'll own the operational heartbeat of our property. From maximizing efficiency and optimizing our team to ensuring every system runs seamlessly, you'll make a tangible impact every single day. This isn't about managing; it's about leading with clarity, building a culture of accountability, and creating an operation guests and team members want to recommend.

You’ll focus on:

• Building and refining operational systems that set the standard
• Leading and developing a team that's engaged, capable, and proud of their work
• Driving consistency across housekeeping, front desk, maintenance, and guest services
• Identifying opportunities to streamline processes and reduce costs without compromising quality
• Ensuring our property meets and exceeds Best Western standards and local regulations
• Building guest loyalty through operational excellence and attention to detail

Who We're Looking For

You have a proven track record as a General Manager or assistant GM at a full-service or extended-stay hotel property. You're detail-oriented, data-driven, and energized by the challenge of optimizing operations. You excel at:

• Strategic thinking paired with hands-on operational management
• Building high-performing teams and developing talent
• Problem-solving and driving continuous improvement
• Communication—both internally with your team and externally with guests and vendors
• Leading with integrity and accountability
• Thriving in a fast-paced, results-oriented environment

A hospitality background is essential; specific experience in extended-stay or all-suite properties is a plus.

What We Offer

• Competitive compensation package
• The chance to lead a well-positioned property in the growing Jackson, TN market
• Support from an established hospitality group committed to your success
• A team-first culture that values your input and development
• The opportunity to build something exceptional

Best Western Executive Residency
Jackson, Tennessee

Equal Opportunity Employer