General Manager: Lead Operational Excellence & Team Growth

Athena Hospitality Group; Jackson, Northern (TN, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Lead a well-positioned Jackson, TN,**

Support from an established hotelier

Team-focused culture

Opportunity to build something great

Job summary

Athena Hospitality Group is seeking a dynamic General Manager for their Best Western Executive Residency in Jackson, TN. Lead operations, inspire teams, and deliver outstanding guest experiences.

As GM, you will own the property's operational heartbeat, build scalable systems, drive cost efficiency, and ensure adherence to Best Western standards while cultivating a culture of accountability and guest-centric service.

Qualifications

• Hospitality leadership experience at a hotel, with a track record of improving operations.
• Detail-oriented, data-driven, and capable of optimizing daily hotel performance.
• Experience in extended-stay or all-suite properties is a plus.

Responsibilities

• Build and refine operational systems to set the standard.
• Lead and develop a high-performing team across departments.
• Drive consistency across housekeeping, front desk, maintenance, and guest services.
• Identify opportunities to streamline processes and reduce costs without sacrificing quality.
• Ensure the property meets Best Western standards and local regulations.
• Foster guest loyalty through operational excellence and attention to detail.

Skills

Strategic thinking

Operational management

Team leadership

Problem-solving

Communication

Integrity and accountability

Education

Hospitality background

Job description

Athena Hospitality Group is seeking a dynamic General Manager for their Best Western Executive Residency in Jackson, TN. Lead operations, inspire teams, and deliver outstanding guest experiences.

As GM, you will own the property's operational heartbeat, build scalable systems, drive cost efficiency, and ensure adherence to Best Western standards while cultivating a culture of accountability and guest-centric service.