Hotel General Manager - Lead Operations & Guest Experience

RRI West; Deerfield (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Pet Insurance

Employer-Paid Life Insurance

PTO After 60 Days

401(k) with Employer Match

Career Growth and Advancement

Job summary

RRI West is seeking a General Manager to oversee all hotel operations at the South Deerfield location. You will lead Front Desk, Housekeeping, Maintenance, Laundry, and Sales to drive performance and guest satisfaction.

You will own daily operations, budgets, and team development, while upholding brand standards and delivering strong financial results. This is a hands-on leadership role with relocation support available.

Qualifications

• Bachelor's degree or equivalent work experience.
• Profit-and-loss management and budgeting experience preferred.
• Sales experience and knowledge of room rate and revenue management preferred.
• Demonstrated ability to lead, motivate, and develop a team while maintaining high customer service standards.
• Strong communication, problem-solving, organizational, and decision-making skills.
• Self-motivated, results-driven, and capable of managing daily operations independently.
• Business-minded with a focus on profitability, employee development, operational excellence, and guest satisfaction.
• Willingness to relocate if necessary; relocation assistance is available.
• CHA certification is a plus.

Responsibilities

• Oversee Front Desk, Housekeeping, Maintenance, Laundry, and Sales to ensure smooth operations.
• Maintain Brand Standards and improve quality and efficiency.
• Ensure compliance with internal audits and regulations.
• Control operating expenses, labor costs, and budgets; monitor P&L.
• Drive revenue with room rate strategies and sales initiatives.
• Recruit, hire, train, and develop employees to achieve goals.
• Coach and guide team members, promoting accountability and teamwork.
• Deliver exceptional guest experiences and respond to guest feedback.
• Manage scheduling, labor reporting, and nightly audits; other daily tasks.

Skills

Leadership

Budgeting

Sales & Revenue

Communication

Problem solving

Operational excellence

Relocation willingness

CHA certification (plus)

Education

Bachelor's degree or equivalent work experience

Job description

RRI West is seeking a General Manager to oversee all hotel operations at the South Deerfield location. You will lead Front Desk, Housekeeping, Maintenance, Laundry, and Sales to drive performance and guest satisfaction.

You will own daily operations, budgets, and team development, while upholding brand standards and delivering strong financial results. This is a hands-on leadership role with relocation support available.