Hospitality General Manager - Lead Operations & Growth

HRI Hospitality; Houston (TX); On-site; USD 90,000 - 170,000; Full time

Job summary

HRI Hospitality is seeking a General Manager to oversee all hotel operations, including Front Office, Housekeeping, Sales, and Engineering. You will lead, mentor, and develop department heads to ensure exceptional guest satisfaction and drive revenue management strategies.

The role requires 3–5 years in hotel management, brand-hotel experience welcomed, and strong leadership and financial acumen to manage budgeting and forecasting. This on-site position offers growth within a diverse portfolio.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.
• Minimum of 3–5 years of hotel management experience.
• Proven track record of successfully managing hotel operations and leading teams.
• Experience with financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.

Skills

Leadership

Communication

Financial reporting

Budgeting

Revenue management

Forecasting

PMS

RMS

Microsoft Office

Problem solving

Guest relations

Team building

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Equivalent experience in hotel management

Tools

PMS

RMS

Microsoft Office

Job description

HRI Hospitality is seeking a General Manager to oversee all hotel operations, including Front Office, Housekeeping, Sales, and Engineering. You will lead, mentor, and develop department heads to ensure exceptional guest satisfaction and drive revenue management strategies.

The role requires 3–5 years in hotel management, brand-hotel experience welcomed, and strong leadership and financial acumen to manage budgeting and forecasting. This on-site position offers growth within a diverse portfolio.