General Manager

RRI West; Deerfield (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Pet Insurance

Employer-Paid Life Insurance

PTO After 60 Days

401(k) with Employer Match

Career Growth and Advancement

Job summary

RRI West is seeking a General Manager to oversee all hotel operations at the South Deerfield location. You will lead Front Desk, Housekeeping, Maintenance, Laundry, and Sales to drive performance and guest satisfaction.

You will own daily operations, budgets, and team development, while upholding brand standards and delivering strong financial results. This is a hands-on leadership role with relocation support available.

Qualifications

• Bachelor's degree or equivalent work experience.
• Profit-and-loss management and budgeting experience preferred.
• Sales experience and knowledge of room rate and revenue management preferred.
• Demonstrated ability to lead, motivate, and develop a team while maintaining high customer service standards.
• Strong communication, problem-solving, organizational, and decision-making skills.
• Self-motivated, results-driven, and capable of managing daily operations independently.
• Business-minded with a focus on profitability, employee development, operational excellence, and guest satisfaction.
• Willingness to relocate if necessary; relocation assistance is available.
• CHA certification is a plus.

Responsibilities

• Oversee Front Desk, Housekeeping, Maintenance, Laundry, and Sales to ensure smooth operations.
• Maintain Brand Standards and improve quality and efficiency.
• Ensure compliance with internal audits and regulations.
• Control operating expenses, labor costs, and budgets; monitor P&L.
• Drive revenue with room rate strategies and sales initiatives.
• Recruit, hire, train, and develop employees to achieve goals.
• Coach and guide team members, promoting accountability and teamwork.
• Deliver exceptional guest experiences and respond to guest feedback.
• Manage scheduling, labor reporting, and nightly audits; other daily tasks.

Skills

Leadership

Budgeting

Sales & Revenue

Communication

Problem solving

Operational excellence

Relocation willingness

CHA certification (plus)

Education

Bachelor's degree or equivalent work experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Location: Red Roof Plus+ South Deerfield- Amherst
Address: 9 Greenfield Road, South Deerfield, MA 01373
Position: General Manager – Full-Time
Starting Salary: Up to $80,000 per year
Pay Schedule: Biweekly

Schedule: Primarily weekday shifts; holidays and weekends may be required.

Are You Ready to Lead a Team and Make a Difference?

Red Roof Plus+ South Deerfield- Amherst is seeking a motivated, professional leader to join our team as General Manager!

In this role, you will oversee all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, and Sales. You will lead by example, support and develop your employees, and provide them with the tools and guidance they need to succeed.

We are looking for a hands-on leader who understands that a successful hotel starts with a successful team. Your leadership will help create a positive work environment, encourage teamwork, deliver exceptional guest service, and drive the hotel's overall success.

As General Manager, you will take ownership of the property's daily operations, financial performance, employee development, and guest satisfaction. If you are passionate about people, hospitality, and achieving business results, we want to hear from you!

What Does a General Manager Do?

Duties and Responsibilities

• Lead Hotel Operations: Oversee Front Desk, Housekeeping, Maintenance, Laundry, and Sales to ensure smooth and efficient daily operations.
• Maintain Brand Standards: Implement company and brand policies, procedures, and initiatives while continually improving quality, service, and operational efficiency.
• Ensure Compliance: Maintain compliance with internal audit requirements and applicable federal, state, and local regulations.
• Manage Financial Performance: Control operating expenses, labor costs, and budgets while monitoring profit-and-loss (P&L) performance.
• Drive Revenue: Implement effective room rate strategies and sales initiatives to maximize revenue and profitability.
• Build and Develop Your Team: Recruit, hire, train, and develop employees to achieve service, quality, and operational goals.
• Support Employee Success: Coach, motivate, and guide team members while promoting accountability, teamwork, and professional growth.
• Deliver Exceptional Guest Experiences: Promote outstanding customer service, respond to guest feedback, and encourage guest satisfaction and employee recognition.
• Manage Inventory and Supplies: Maintain appropriate inventory levels and ensure supplies are ordered within budget.
• Oversee Administrative Responsibilities: Manage scheduling, labor reporting, night audit verification, guest reviews, and other daily, weekly, and monthly tasks.
• Support Financial Planning: Collaborate with leadership on annual budgets and ongoing financial reporting.
• Maintain a Safe Environment: Establish and enforce safety procedures to protect employees, guests, and hotel assets.
• Perform other duties as assigned.

What Are We Looking for in a General Manager?

We are looking for a motivated, people-focused leader who takes pride in their work, enjoys developing others, and is ready to take ownership of a hotel's success.

Qualifications

• Bachelor's degree or equivalent work experience. Hotel, restaurant, or retail management experience preferred.
• Profit-and-loss management and budgeting experience strongly preferred.
• Sales experience and knowledge of room rate and revenue management preferred.
• Demonstrated ability to lead, motivate, and develop a team while maintaining high customer service standards.
• Strong communication, problem-solving, organizational, and decision-making skills.
• Self-motivated, results-driven, and capable of managing daily operations independently.
• Business-minded with a focus on profitability, employee development, operational excellence, and guest satisfaction.
• Willingness to relocate if necessary; relocation assistance is available.
• Certified Hotel Administrator (CHA) certification is a plus.

Join Our Team and Enjoy These Benefits!

• Health Insurance
• Dental Insurance
• Vision Insurance
• Competitive Pay
• Pet Insurance
• Employer-Paid Life Insurance
• Paid Time Off (PTO) After 60 Days
• 401(k) with Employer Match
• Career Growth and Advancement Opportunities

About RRI West Management, LLC

RRI West Management, LLC manages a portfolio of Red Roof Inn and Red Roof PLUS+ hotels across the United States. As Red Roof's largest franchisee, we bring a strong history in hospitality and a passion for delivering exceptional guest experiences.

Our success starts with our people. We are committed to recruiting, developing, and supporting individuals who value meaningful relationships, teamwork, and personal growth.

We focus on achieving key business results while creating a welcoming environment for our employees and guests. We believe that when we invest in our people, work together toward shared goals, and go above and beyond for our guests, we create positive experiences and lasting success.

Join our team and become part of a company where your leadership and contributions make a difference!

Equal Employment Opportunity

RRI West Management, LLC, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Location Red Roof PLUS+ Deerfield-Amherst

Full-Time/Part-Time Full-Time

This position is currently accepting applications.