Hotel General Manager — Guest Experience & Operations Leader

Remington Hospitality; Grapevine (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Remington Hospitality is seeking a General Manager to oversee the full operation of the hotel and its outlets. You will lead hotel operations, F&B, sales, engineering, HR and accounting to meet company standards and drive performance.

The role requires proven leadership, strong guest service focus, and the ability to manage a 24/7 operation with a professional, calm demeanor under pressure.

Qualifications

• Bachelor's degree preferred in Hotel Management or related field
• Minimum 3 years' experience in Rooms and/or Food & Beverage
• Strong business communication skills (verbal & written)
• Strong presentation skills and ability to lead teams
• Knowledge of employment laws and regulations
• Proactive, professional, with high work ethic
• Proficient in Microsoft Suite
• Some travel may be required

Responsibilities

• Lead the hotel and all outlets to meet company standards
• Guide guest relations and ensure guest satisfaction
• Manage guest complaints and drive service improvements
• Coordinate programs and incentives to boost guest services
• Lead Executive Committee to achieve property goals
• Develop revenue and profit strategies leveraging forecasting and RevPAR
• Ensure compliance across departments and drive year-over-year growth
• Maintain product quality to support future bookings and pricing goals
• Develop leaders and drive performance

Skills

Guest service leadership

Business communication

Team leadership

Forecasting & P&L

F&B operations know-how

Problem solving under pressure

Microsoft Office

Travel willingness

Education

Bachelor's degree in Hotel Management or related field

Job description

Remington Hospitality is seeking a General Manager to oversee the full operation of the hotel and its outlets. You will lead hotel operations, F&B, sales, engineering, HR and accounting to meet company standards and drive performance.

The role requires proven leadership, strong guest service focus, and the ability to manage a 24/7 operation with a professional, calm demeanor under pressure.