General Manager

Residence Inn Houston Westchase; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

HRI Hospitality is seeking a General Manager to lead hotel operations across Front Office, Housekeeping, Sales, Engineering and F&B. You will mentor department heads, uphold brand standards, and drive guest satisfaction while maximizing revenue and occupancy.

Ideal candidates bring 3–5 years in hotel management, strong leadership, budgeting and forecasting skills, and experience with PMS/RMS. Hilton/Marriott/IHG brand exposure is a plus.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Equivalent experience in hotel management will be considered.

Responsibilities

• Oversee all hotel operations including Front Office, Housekeeping, Sales, Engineering and F&B.
• Lead, mentor and develop department heads and their teams.
• Ensure exceptional guest satisfaction and drive revenue and occupancy strategies.

Skills

Leadership

Communication

Forecasting

Budgeting

Problem solving

Education

Bachelor’s degree in Hospitality Management

Business Administration (related field)

Tools

PMS

RMS

Microsoft Office Suite

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DESCRIPTION

Job Title: General Manager

Department: Front Office

Supervision Exercised: Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager

Supervision Received: SVP Operations

MINIMUM REQUIREMENTS

Education Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. Equivalent experience in hotel management will be considered.

Experience Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager. Proven track record of successfully managing hotel operations and leading teams. Experience with financial reporting, budgeting, P&L management, and revenue strategies. Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Skills and Knowledge Strong leadership, decision-making, and team-building abilities. Excellent communication and interpersonal skills. Knowledge of hotel operations, revenue management, budgeting, and forecasting. Ability to analyze financial reports and implement strategic action plans. Proficiency with hotel PMS, RMS, and Microsoft Office Suite. Strong problem-solving skills and the ability to remain composed under pressure. Ability to handle complex guest or employee issues with professionalism. Strong organizational and time-management skills with the ability to multitask.

Job Duties

Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable). Lead, mentor, and develop department heads and their teams. Ensure exceptional guest satisfaction through consistent service standards. Drive revenue and occupancy strategies in partnership with sales and revenue management. Manage hotel financial performance, including budgeting, forecasting, and expense control. Ensure compliance with brand standards, safety regulations, and internal policies. Review operational and financial reports to identify trends and improvement opportunities. Maintain strong relationships with ownership, brand representatives, vendors, and community partners. Oversee hiring, onboarding, performance evaluations, and employee relations initiatives. Respond professionally to guest issues and resolve escalated concerns. Ensure property cleanliness, maintenance, and safety standards are met at all times. Lead emergency response procedures and promote a culture of safety.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.