Hotel Operations Lead - Guest Experience & Revenue

Ivy Hospitality; Springfield (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

401(k) Match

Job summary

Ivy Hospitality seeks an Assistant General Manager to maximize hotel operations, drive guest and employee satisfaction, and improve financial performance. You will lead front desk, housekeeping, reservations, and guest services while focusing on revenue growth and cost controls.

The role requires strong leadership, budgeting acumen, and the ability to coach department heads to achieve service excellence. A flexible schedule including evenings and weekends is expected.

Qualifications

• Education: High school diploma or equivalent; hospitality field preferred.
• At least 1 year in hotel management; Hilton brand experience is a plus.
• Strong budget, cost control, and financial statement understanding.
• Excellent verbal and written communication.
• Ability to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy.
• Collaborate with Sales and Operations to align strategies and optimize performance.
• Coach and develop department leaders to enhance service quality and operational efficiency.
• Understand budgets and staffing guidelines; implement cost controls.
• Ensure guest expectations are understood and met.
• Oversee VIP program and manage cash and transactions.
• Prepare weekly and monthly reports; attend required meetings.
• Assist in recruiting, training and evaluating associates.
• Maintain safety and security protocols.

Skills

Front desk leadership

Budget management

Revenue optimization

Customer service

Team coaching

Education

High School Diploma

Job description

Ivy Hospitality seeks an Assistant General Manager to maximize hotel operations, drive guest and employee satisfaction, and improve financial performance. You will lead front desk, housekeeping, reservations, and guest services while focusing on revenue growth and cost controls.

The role requires strong leadership, budgeting acumen, and the ability to coach department heads to achieve service excellence. A flexible schedule including evenings and weekends is expected.