Hotel General Manager — Lead Guest Experience & Operations

Giri Hotel Management; Raynham (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Bonus for guest scores

Growth opportunities

Job summary

Home2 Suites by Hilton Raynham is seeking an experienced General Manager to oversee day-to-day operations, lead a multi-department team, and ensure exceptional guest experiences. This full-time, onsite role in Raynham, MA requires strong customer service and leadership, with a focus on budgets, quality standards, and profitability.

The ideal candidate has 5+ years in hospitality, proven management experience, and the ability to drive operations while maintaining service excellence for guests and

Qualifications

• 5 or more years of experience in hospitality.
• Experience in a managerial role overseeing a team.
• Excellent verbal and written communication with guests and staff.
• Strong customer service mindset and guest focus.
• Ability to work independently and stay responsible.
• Willingness to work onsite at the hotel.
• Ability to learn hotel systems (PMS, OTAs, POS, Outlook).
• Ability to lift up to 50 lbs.
• Hours: Full Time 45 hours per week.
• Proficiency in the English language.

Responsibilities

• Oversee day-to-day operation of the hotel and maintain all standards of guest service.
• Manage Front Desk, Reservations, and Housekeeping and related departments.
• Interface with guests daily and resolve concerns that may arise.
• Plan budgets, payroll, and revenue with Regional Manager and VP Operations.
• Assess and adjust performance to stay profitable throughout the year.
• Ensure adherence to hotel and company policies and procedures.
• Coordinate with corporate departments on accounting and accounts payable.
• Facilitate HR administration, turnover control, staff motivation, and development.
• Develop knowledge of local market and competitor strategies.
• Ensure compliance with laws and hotel policies.
• Deliver guest experiences that exceed expectations.
• Maintain knowledge of restaurant operations.

Skills

Hospitality management

Team leadership

Communication

Customer service

Hotel systems

Tools

PMS

OTAs

POS

Outlook

Job description

Home2 Suites by Hilton Raynham is seeking an experienced General Manager to oversee day-to-day operations, lead a multi-department team, and ensure exceptional guest experiences. This full-time, onsite role in Raynham, MA requires strong customer service and leadership, with a focus on budgets, quality standards, and profitability.

The ideal candidate has 5+ years in hospitality, proven management experience, and the ability to drive operations while maintaining service excellence for guests and