Front Desk Supervisor — Guest Experience Leader

Giri Hotel Management; Raynham (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employer-contribution medical/dental/視

Life insurance

Short term/Long term disability

401k with employer match

Employee discounts at participatingr

DailyPay on-demand pay

Refer a friend – get paid extra

Bonuses for guest recognition

Opportunities to grow – fast-growing

Job summary

Home2 Suites by Hilton Raynham is seeking a Front Desk Supervisor to lead the front desk team, handle guest registrations, reservations, and provide local information. This full-time role is based onsite in Raynham, MA, and requires a friendly, service-oriented approach with strong communication skills.

You will oversee daily operations, schedule shifts, train staff, resolve guest inquiries, and ensure guest satisfaction while maintaining hotel standards and a welcoming atmosphere for all guests.

Qualifications

• High school education or equivalent experience.
• 2 or more full years employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Hours required: Full Time 40 hours per week for shifts Morning (AM); Afternoon (PM); Evening; Overnight; Must be flexible; Weekends/ Holidays.
• Hotel Experience, ability to cover shifts and open availability.
• Proficiency in the English language.
• Willingness to learn new technology platforms.
• Ability to stand at front desk for long periods of time.
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently.
• Ability to maintain a friendly, cheerful and courteous demeanor at all times.

Responsibilities

• Manage online, phone and in-person room reservations in sometimes fast-paced environment.
• Ensures the lobby is in proper order by performing daily walkthroughs.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Cover desk shifts on occasion or when necessary.
• Manage all functions of the Front Office, including operations and staffing.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Communicate relevant shift information to next shift and direct supervisor.
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Perform duties as outlined in the training procedures, following standard operating procedures.
• Performs other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Front desk supervision

Hotel experience

Staff scheduling

English proficiency

Flexibility

Tech-savvy

Team leadership

Education

High school diploma

Tools

Microsoft Office

Job description

Home2 Suites by Hilton Raynham is seeking a Front Desk Supervisor to lead the front desk team, handle guest registrations, reservations, and provide local information. This full-time role is based onsite in Raynham, MA, and requires a friendly, service-oriented approach with strong communication skills.

You will oversee daily operations, schedule shifts, train staff, resolve guest inquiries, and ensure guest satisfaction while maintaining hotel standards and a welcoming atmosphere for all guests.