General Manager - Full Time

Giri Hotel Management; Raynham (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

401k with employer match

Employee discounts

DailyPay on-demand pay

Refer a friend bonus

Bonus for guest scores

Growth opportunities

Job summary

Home2 Suites by Hilton Raynham is seeking an experienced General Manager to oversee day-to-day operations, lead a multi-department team, and ensure exceptional guest experiences. This full-time, onsite role in Raynham, MA requires strong customer service and leadership, with a focus on budgets, quality standards, and profitability.

The ideal candidate has 5+ years in hospitality, proven management experience, and the ability to drive operations while maintaining service excellence for guests and

Qualifications

• 5 or more years of experience in hospitality.
• Experience in a managerial role overseeing a team.
• Excellent verbal and written communication with guests and staff.
• Strong customer service mindset and guest focus.
• Ability to work independently and stay responsible.
• Willingness to work onsite at the hotel.
• Ability to learn hotel systems (PMS, OTAs, POS, Outlook).
• Ability to lift up to 50 lbs.
• Hours: Full Time 45 hours per week.
• Proficiency in the English language.

Responsibilities

• Oversee day-to-day operation of the hotel and maintain all standards of guest service.
• Manage Front Desk, Reservations, and Housekeeping and related departments.
• Interface with guests daily and resolve concerns that may arise.
• Plan budgets, payroll, and revenue with Regional Manager and VP Operations.
• Assess and adjust performance to stay profitable throughout the year.
• Ensure adherence to hotel and company policies and procedures.
• Coordinate with corporate departments on accounting and accounts payable.
• Facilitate HR administration, turnover control, staff motivation, and development.
• Develop knowledge of local market and competitor strategies.
• Ensure compliance with laws and hotel policies.
• Deliver guest experiences that exceed expectations.
• Maintain knowledge of restaurant operations.

Skills

Hospitality management

Team leadership

Communication

Customer service

Hotel systems

Tools

PMS

OTAs

POS

Outlook

Job description

• Base Pay $70,000.00 - $75,000.00 / Year

Contact information

• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Home2 Suites by Hilton Raynham . The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

Summary

Job Description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Home2 Suites by Hilton Raynham . The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the Hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Raynham, MA .

Work Performed

As General Manager, you are responsible for leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of the hotel and maintain all standards of guest service
• Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any hotelpolicies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 5 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Hotel Management Experience required.
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full Time 45 hours per week for Must be flexible
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$70,000 to $75,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Home2 Suites by Hilton Raynham

Our all-suite hotel is on Route 44, 30 minutes from Boston. Find great shopping just three miles away at Silver City Gallery Mall or browse for bargains down the street at Raynham Flea Market. Enjoy our fitness center and heated indoor pool as well as free WiFi and breakfast. Our pet-friendly suites include kitchens and ample workspace.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.