Hotel General Manager — Lead Guest Experience & Growth

Kalyan-Hospitality; Richmond (VA); On-site; USD 77,000 - 94,000; Full time

Job summary

Kalyan-Hospitality is seeking a General Manager in Richmond, VA to oversee all hotel operations, drive guest satisfaction, and optimize revenue while controlling costs. You will lead multiple departments, implement policies, and uphold brand standards, serving as the primary community and corporate liaison.

Requirements include a Bachelor’s degree in a related field and at least 5 years in hotel management or a similar leadership role, with strong knowledge of PMS systems and hotel software.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry.
• Proven track record of managing hotel operations with a focus on guest satisfaction and financial performance.
• Strong knowledge of hotel management software and property management systems.
• Excellent communication, leadership, and organizational skills.

Responsibilities

• Lead and manage daily hotel operations across front desk, housekeeping, F&B, and maintenance.
• Develop and implement business strategies to increase revenue and guest satisfaction.
• Recruit, train, and mentor staff to maintain high performance and standards.
• Monitor financial performance, budgets, and expense control to meet profitability targets.
• Ensure compliance with health, safety, and legal regulations across hotel functions.
• Maintain relationships with guests, vendors, and community partners to enhance market presence.
• Analyze guest feedback and operational data to identify improvements and implement actions.
• Coordinate with marketing and sales teams to promote services and events.

Skills

Leadership

Communication

Organizational skills

Revenue management

Digital marketing strategies

Guest satisfaction focus

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Master’s degree in Hospitality Management or Business Administration

Tools

Hotel management software

Property Management Systems (PMS)

Job description

Kalyan-Hospitality is seeking a General Manager in Richmond, VA to oversee all hotel operations, drive guest satisfaction, and optimize revenue while controlling costs. You will lead multiple departments, implement policies, and uphold brand standards, serving as the primary community and corporate liaison.

Requirements include a Bachelor’s degree in a related field and at least 5 years in hotel management or a similar leadership role, with strong knowledge of PMS systems and hotel software.