Hotel General Manager: Lead Guest Service & Team Growth

3M HEALTHCARE; Edmundson (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

3M HEALTHCARE is seeking a hotel leadership professional to oversee operations and guest service across all departments. The role emphasizes strong leadership, staff development, and achieving top-tier quality and profitability metrics.

You will recruit, train, and coach team members to grow in their careers while ensuring operational excellence and budget adherence. A hotel background and strategic thinking are essential for delivering exceptional guest experiences.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of three‑year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team.
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.

Skills

Leadership

Guest service

Budgeting

Coaching

Education

Bachelor's degree in hospitality/business

Job description

3M HEALTHCARE is seeking a hotel leadership professional to oversee operations and guest service across all departments. The role emphasizes strong leadership, staff development, and achieving top-tier quality and profitability metrics.

You will recruit, train, and coach team members to grow in their careers while ensuring operational excellence and budget adherence. A hotel background and strategic thinking are essential for delivering exceptional guest experiences.