Hotel General Manager: Lead Guest Service & Team Growth

Drury Hotels; Edmundson (MO); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

3M HEALTHCARE is seeking a hotel leadership professional to oversee operations and guest service across all departments. The role emphasizes strong leadership, staff development, and achieving top-tier quality and profitability metrics.

You will recruit, train, and coach team members to grow in their careers while ensuring operational excellence and budget adherence. A hotel background and strategic thinking are essential for delivering exceptional guest experiences.

Competenze

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of three‑year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Mansioni

• Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional guest service.
• Recruit, train, develop, and coach team members to excel in their career growth.
• Deliver on key business metrics of quality, service, profitability, and team.
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.

Conoscenze

Leadership

Guest service

Budgeting

Coaching

Formazione

Bachelor's degree in hospitality/business

Descrizione del lavoro

3M HEALTHCARE is seeking a hotel leadership professional to oversee operations and guest service across all departments. The role emphasizes strong leadership, staff development, and achieving top-tier quality and profitability metrics.

You will recruit, train, and coach team members to grow in their careers while ensuring operational excellence and budget adherence. A hotel background and strategic thinking are essential for delivering exceptional guest experiences.