Hotel Performance & Guest Experience Leader

Kalyan Hospitality; Roanoke (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kalyan Hospitality is seeking a General Manager to lead the hotel operations and drive revenue to meet or exceed budget while upholding brand standards. The role oversees budgeting, staffing, training, and HR functions, ensuring excellent guest experiences and a positive workplace climate.

The GM will monitor profitability, costs, marketing plans, quality assurance, and safety standards, coordinating with corporate for timely reporting and strategic initiatives.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
• Monitor Cost and Inventory matrixes.
• Creates the Annual Budget for the hotel.
• Assists with Capital Improvement projects.
• Actively Participates in Sales Initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
• Forecasts Projections weekly.
• Actively Participates in creating the Annual Marketing Plan.
• Passes the Brand initiated Quality Assurance inspections. Provides Corrective Actions for any deficiencies and/or corrective actions.
• Maintains knowledge of product and service quality standards for the Brand. Ensures adherence to Brand standards. Ensures all safety standards are being maintained.
• Monitors Customer Service scores through Brand Reports, Social Media and 3rd Party Sites. Ensure deficiencies are addressed and corrected.
• Ensures best practices are being used in the execution of hiring and training.
• Assists or establishes training and development programs for all associates.
• Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
• Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
• Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
• Executes and monitors goals and strategies assigned to the hotel.
• Ensures all staffing levels are met and to make arrangements to ensure such.
• Creates and maintains a positive, professional working environment in the hotel.
• Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.
• Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions and requests. Consistently supply accurate and timely financial and operating data.
• Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time. Regularly communicates with Corporate Office staff.
• All other duties and special projects as assigned.
• During any Health Emergency (i.e. Covid19 pandemic), all employeesare required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.
• During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager.

Job description

Kalyan Hospitality is seeking a General Manager to lead the hotel operations and drive revenue to meet or exceed budget while upholding brand standards. The role oversees budgeting, staffing, training, and HR functions, ensuring excellent guest experiences and a positive workplace climate.

The GM will monitor profitability, costs, marketing plans, quality assurance, and safety standards, coordinating with corporate for timely reporting and strategic initiatives.