General Manager

Kalyan-Hospitality; Richmond (VA); On-site; USD 77,000 - 94,000; Full time

Job summary

Kalyan-Hospitality is seeking a General Manager in Richmond, VA to oversee all hotel operations, drive guest satisfaction, and optimize revenue while controlling costs. You will lead multiple departments, implement policies, and uphold brand standards, serving as the primary community and corporate liaison.

Requirements include a Bachelor’s degree in a related field and at least 5 years in hotel management or a similar leadership role, with strong knowledge of PMS systems and hotel software.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry.
• Proven track record of managing hotel operations with a focus on guest satisfaction and financial performance.
• Strong knowledge of hotel management software and property management systems.
• Excellent communication, leadership, and organizational skills.

Responsibilities

• Lead and manage daily hotel operations across front desk, housekeeping, F&B, and maintenance.
• Develop and implement business strategies to increase revenue and guest satisfaction.
• Recruit, train, and mentor staff to maintain high performance and standards.
• Monitor financial performance, budgets, and expense control to meet profitability targets.
• Ensure compliance with health, safety, and legal regulations across hotel functions.
• Maintain relationships with guests, vendors, and community partners to enhance market presence.
• Analyze guest feedback and operational data to identify improvements and implement actions.
• Coordinate with marketing and sales teams to promote services and events.

Skills

Leadership

Communication

Organizational skills

Revenue management

Digital marketing strategies

Guest satisfaction focus

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Master’s degree in Hospitality Management or Business Administration

Tools

Hotel management software

Property Management Systems (PMS)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Richmond, VA, US

Salary Range: $85,000.00 To $85,000.00 Annually

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Hotel General Manager at Kalyan Hospitality is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experiences and optimal business performance. This role requires strategic leadership to manage staff, maintain high standards of service, and drive revenue growth while controlling costs. The General Manager will collaborate with department heads to implement policies, enhance operational efficiency, and uphold brand standards. They will also be the primary representative of the hotel in the community and with corporate stakeholders, fostering strong relationships and promoting the hotel's reputation. Ultimately, the role aims to deliver a seamless, memorable stay for guests while achieving financial and operational goals.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry.
• Proven track record of managing hotel operations with a focus on guest satisfaction and financial performance.
• Strong knowledge of hotel management software and property management systems.
• Excellent communication, leadership, and organizational skills.

Preferred Qualifications:

• Master’s degree in Hospitality Management or Business Administration.
• Experience managing a full-service hotel or resort in the United States.
• Certification from recognized hospitality organizations such as CHA (Certified Hotel Administrator).
• Multilingual abilities to effectively communicate with diverse guests and staff.
• Advanced skills in revenue management and digital marketing strategies.

Responsibilities:

• Lead and manage daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Develop and implement business strategies to increase revenue, improve guest satisfaction, and optimize operational efficiency.
• Recruit, train, and mentor staff to maintain high performance and adherence to company standards.
• Monitor financial performance, prepare budgets, and control expenses to meet profitability targets.
• Ensure compliance with health, safety, and legal regulations across all hotel functions.
• Maintain strong relationships with guests, vendors, and local community partners to enhance the hotel's market presence.
• Analyze guest feedback and operational data to identify areas for improvement and implement corrective actions.
• Coordinate with marketing and sales teams to promote hotel services and special events.

Skills:

The Hotel General Manager utilizes leadership and communication skills daily to inspire and guide a diverse team toward common goals. Analytical skills are essential for interpreting financial reports, guest feedback, and operational metrics to make informed decisions that enhance performance. Proficiency with hotel management software enables efficient scheduling, inventory control, and guest service management. Problem-solving skills are critical when addressing guest concerns or operational challenges promptly and effectively. Additionally, strategic planning and marketing skills help in developing initiatives that increase occupancy rates and elevate the hotel's brand presence in a competitive market.