Hotel General Manager: Lead Guest Experience & Growth

PDK hotel group; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Supportive work environment

Career growth within IHG brand

Job summary

Holiday Inn Express is seeking an accomplished Hotel Manager to lead daily operations and drive guest satisfaction in a dynamic Portland property. You will supervise front desk, housekeeping, sales, and finances while mentoring a motivated team.

The role emphasizes revenue growth, budget management, and maintaining品牌 standards to ensure a memorable guest experience. Multilingual abilities are a plus in serving international guests.

Qualifications

• Proven leadership experience in hotel management.
• Experience hiring, training, and scheduling teams.
• Knowledge of human resources basics and guest relations.

Responsibilities

• Lead and oversee all aspects of hotel operations, including front desk, housekeeping, sales, and finances.
• Build and support a strong, motivated team through hiring, training, and scheduling.
• Maintain a warm and inviting atmosphere by upholding excellent guest relations and customer service.
• Implement smart revenue management strategies to optimize profitability.
• Conduct night audits and ensure financial accuracy.
• Assist international guests with multilingual communication skills (a plus!).
• Develop and manage budgets to meet financial goals.
• Uphold brand standards and ensure a seamless guest experience.

Skills

Leadership

Hiring & Training

HR Knowledge

Revenue Management

Night Audit

Guest Service

Budgeting

Multilingual

Job description

Holiday Inn Express is seeking an accomplished Hotel Manager to lead daily operations and drive guest satisfaction in a dynamic Portland property. You will supervise front desk, housekeeping, sales, and finances while mentoring a motivated team.

The role emphasizes revenue growth, budget management, and maintaining品牌 standards to ensure a memorable guest experience. Multilingual abilities are a plus in serving international guests.