Hotel General Manager - Growth & Guest Experience Leader

Holiday Inn Express & Suites Peru-Lasalle; Peru (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K with matching

Paid time off from Day 1

Hotel discounts

Job summary

Holiday Inn Express & Suites Peru is seeking a hands-on General Manager to lead daily hotel operations, drive guest satisfaction, manage revenue, and ensure brand standards. The role requires flexible hours, weekends, and holidays, plus strong leadership and financial acumen.

You will oversee staffing, training, payroll, budgeting, safety, and community relations while reporting to the Regional Director of Operations.

Qualifications

• 3–5 years GM experience or equivalent hotel management experience
• Excellent communication, organizational, and customer service skills
• Experience with HR policies, payroll, staff development and coaching

Responsibilities

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.

Skills

General Manager experience

Communication

Organizational skills

Customer service

HR management

Payroll

Staff development

Education

Bachelor's degree in hospitality management or business

Job description

Holiday Inn Express & Suites Peru is seeking a hands-on General Manager to lead daily hotel operations, drive guest satisfaction, manage revenue, and ensure brand standards. The role requires flexible hours, weekends, and holidays, plus strong leadership and financial acumen.

You will oversee staffing, training, payroll, budgeting, safety, and community relations while reporting to the Regional Director of Operations.