Hotel Assistant GM - Lead Operations & Guest Excellence

Holiday Inn Express and Suites; East Lansing (MI); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discounts

Internal growth

Zusammenfassung

Holiday Inn Express seeks an on-site Assistant Hotel General Manager to oversee daily operations and drive a profitable, guest-focused environment. This full-time role emphasizes leadership, teamwork, and hands-on problem solving within a supportive culture.

You will work closely with departments to ensure service excellence, safety, and continuous improvement while fostering internal growth opportunities and employee development.

Qualifikationen

• Previous hotel experience is required; Front Desk experience preferred.
• Excellent customer service skills with a strong business mindset.
• Proven decision-making and problem-solving abilities.
• Reliable, able to multitask and perform well under pressure.
• Outstanding leadership skills with great attention to detail.
• Must pass background screening to qualify.

Aufgaben

• Assist the General Manager in supervising all hotel departments including Front Desk, Breakfast, and Housekeeping staff.
• Plan activities and allocate responsibilities to optimize operational efficiency.
• Welcome guests, address complaints, provide solutions, and offer helpful information.
• Support maintenance management, staffing coordination, and facility renovations.
• Regularly inspect facilities to ensure strict compliance with health and safety standards.

Kenntnisse

Hospitality experience

Leadership

Customer service

Decision making

Problem solving

Multitasking

Jobbeschreibung

Holiday Inn Express seeks an on-site Assistant Hotel General Manager to oversee daily operations and drive a profitable, guest-focused environment. This full-time role emphasizes leadership, teamwork, and hands-on problem solving within a supportive culture.

You will work closely with departments to ensure service excellence, safety, and continuous improvement while fostering internal growth opportunities and employee development.