Hotel General Manager: Guest Experience & Team Leadership

Extended Stay America; Boca Raton (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America in Boca Raton is seeking a General Manager to drive guest satisfaction, lead hotel operations, and uphold brand standards while delivering financial results.

You will manage daily operations, recruit and develop staff, ensure rooms meet cleanliness standards, monitor budgets, and foster a positive work environment across the property.

This role requires hospitality leadership, strong communication, and a focus on safety and guest experience.

Qualifications

• Minimum three years related hospitality management (or related field) experience.
• Customer experience required.
• Conversational or proficient in Spanish is preferred.

Responsibilities

• Leads overall hotel operations and guest experience to meet satisfaction targets.
• Manages brand standards, budgeting, and staff performance.
• Onboards and trains associates, enforces company policies with consistency.
• Drives a positive work environment and coaches staff.
• Oversees recruiting, interviews, and hiring procedures.

Education

2-year degree

Tools

Computer literacy / MS Office

Job description

Extended Stay America in Boca Raton is seeking a General Manager to drive guest satisfaction, lead hotel operations, and uphold brand standards while delivering financial results.

You will manage daily operations, recruit and develop staff, ensure rooms meet cleanliness standards, monitor budgets, and foster a positive work environment across the property.

This role requires hospitality leadership, strong communication, and a focus on safety and guest experience.