Hotel Operations Lead: Elevate Guests & Team Success

Extended Stay America; West Palm Beach (FL); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering-disca

Employer Paid Basic Life and AD&D

Résumé du poste

Extended Stay America in West Palm Beach, FL is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, focusing on guest satisfaction and profitability.

You will supervise hourly associates, train staff on brand standards, monitor safety, manage inventory, and help drive revenue growth while maintaining service excellence.

This role requires previous hotel experience, strong English communication, and the ability to work closely with the GM to meet KPI targets.

Qualifications

• High School Diploma or GED required.
• 1–3 months related hotel experience preferred.
• Ability to resolve guest and associate issues quickly.

Responsabilités

• Assist GM in daily hotel operations to improve KPIs.
• Resolve guest and associate issues and escalate when needed.
• Train associates on brand standards and job performance.
• Ensure safety and security procedures are followed.
• Assist with inventory, budgeting, and revenue initiatives.
• Serve as GM in their absence.

Connaissances

PMS software

Team supervision

Communication skills

Budgeting awareness

Guest service focus

Operational planning

Formation

High School Diploma or GED

Outils

Property Management System (PMS)

Description du poste

Extended Stay America in West Palm Beach, FL is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, focusing on guest satisfaction and profitability.

You will supervise hourly associates, train staff on brand standards, monitor safety, manage inventory, and help drive revenue growth while maintaining service excellence.

This role requires previous hotel experience, strong English communication, and the ability to work closely with the GM to meet KPI targets.