Hotel General Manager: Guest Experience & Team Leader

esacareers; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC in Chicago is seeking a hands-on General Manager to oversee hotel operations, guest satisfaction, associate engagement, and financial performance. You will ensure brand standards and lead a team to deliver exceptional service.

The role requires 3+ years in hospitality management, strong leadership, and the ability to recruit, train, and coach staff. This on-site position offers a competitive compensation package and opportunities for career growth.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Strong leadership and coaching abilities.

Responsibilities

• Oversee hotel's overall operations and guest satisfaction.
• Maintain brand standards and financial performance targets.
• Recruit, train and onboard associates; lead daily team meetings.
• Manage labor, cash handling, and vendor relationships to stay within budget.

Skills

Hospitality management

Customer experience

Team leadership

Education

2-year degree

Tools

MS Office

Job description

ESA Management, LLC in Chicago is seeking a hands-on General Manager to oversee hotel operations, guest satisfaction, associate engagement, and financial performance. You will ensure brand standards and lead a team to deliver exceptional service.

The role requires 3+ years in hospitality management, strong leadership, and the ability to recruit, train, and coach staff. This on-site position offers a competitive compensation package and opportunities for career growth.