Guest Experience Leader - Hotel General Manager

esacareers; Woodbury (MN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

ESA Management, LLC is seeking a General Manager to lead hotel operations, drive guest satisfaction, and uphold brand standards. You will oversee associates, manage budgets, and partner with leadership to optimize performance and guest experience.

The role requires minimum hospitality management experience and strong people skills; bilingual abilities are a plus. This on-site position offers a comprehensive benefits package and competitive pay.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience oriented.
• Must have valid driver's license and pass motor vehicle check.
• Spanish language skills preferred.

Responsibilities

• Demonstrates commitment to providing the best possible experience for guests.
• Resolves guest-related issues in line with company goals and objectives.
• Maintains rooms and public areas to brand standards and conducts daily room inspections.
• Onboards and trains new associates to ensure compliance with Best Day Ever and Extended Stay University.

Skills

Hospitality management

Customer experience

People management

Spanish

Education

Associate degree (2-year) or equivalent

Bachelor's degree desirable

Job description

ESA Management, LLC is seeking a General Manager to lead hotel operations, drive guest satisfaction, and uphold brand standards. You will oversee associates, manage budgets, and partner with leadership to optimize performance and guest experience.

The role requires minimum hospitality management experience and strong people skills; bilingual abilities are a plus. This on-site position offers a comprehensive benefits package and competitive pay.