Hotel General Manager: Lead Operations & Guest Experience

ARK; Gilroy (CA); On-site; USD 104,000 - 127,000; Full time

Job summary

ARK in Gilroy, CA is seeking a General Manager to oversee all hotel operations and uphold our vision and values. The GM will drive guest satisfaction, financial performance, and staff development while maintaining quality standards.

The role requires 24-hour availability, strong leadership, and experience in hotel management; you will oversee recruitment, onboarding, and ongoing staff development to ensure exceptional service and solid results.

Qualifications

• Requires leadership and guest-service mindset.
• Experience in hotel management or similar leadership role preferred.
• Ability to recruit, train and develop hotel staff.

Responsibilities

• Oversee daily hotel operations including bookings, events, and maintenance.
• Resolve guest issues and inquiries to ensure outstanding service.
• Lead training and enforce checklists and safety protocols.
• Manage budgets, revenue, and financial records to meet goals.
• Perform payroll, deposits, and other administrative tasks.

Skills

Leadership

Interpersonal skills

Team management

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

ARK in Gilroy, CA is seeking a General Manager to oversee all hotel operations and uphold our vision and values. The GM will drive guest satisfaction, financial performance, and staff development while maintaining quality standards.

The role requires 24-hour availability, strong leadership, and experience in hotel management; you will oversee recruitment, onboarding, and ongoing staff development to ensure exceptional service and solid results.