Hotel General Manager

McKibbon Hospitality; Savannah (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

McKibbon Hospitality seeks a Hotel General Manager for the Hampton Inn Savannah Historic GA. You will lead a large team, direct daily operations, and drive guest satisfaction while achieving financial goals.

Reporting to the Regional VP, you will ensure staff training, safety compliance, and community engagement, overseeing payroll, forecasting, and reporting to sustain brand standards and revenue growth.

Responsibilities

• Lead, mentor and manage a large team to deliver service and guest satisfaction.
• Manage day-to-day hotel operations and ensure guest and associate satisfaction.
• Oversee performance including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and satisfaction.
• Ensure staff are trained, motivated and aligned with brand values to maximize revenue and service.
• Maintain compliance with brand initiatives and stay up to date on new standards.
• Inspect safety and security standards and ensure their ongoing adherence.
• Monitor guest feedback and work on improving service quality across operations.
• Collaborate with HR, Accounting, Revenue Management, Sales and Leadership to meet goals.
• Represent the property in the local community and industry circles.
• Ensure daily admin functions, accounting reporting and cash management policies are followed.
• Oversee bi-weekly payroll accuracy and timely submission.
• Complete weekly and monthly forecasting and submit on time.
• Attend and, when needed, lead weekly and monthly meetings at hotel and corporate level.
• Oversee hiring, training and onboarding of new employees; conduct performance reviews.
• Approve and ensure staffing levels with proper scheduling.
• Document and report guest and associate incidents or accidents.
• Monitor and evaluate hotel performance to meet revenue and guest satisfaction targets.

Job description

Hotel General Manager | Hampton Inn# Hotel General ManagerHampton InnHampton Inn Savannah Historic GA## Job DescriptionWhat Makes a McKibbon General Manager?As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel’s operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying *McKibbon’s Guiding Principles.*A Day in the Life:* Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.* You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.* You will be responsible for the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.* You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.* You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.* Inspect and oversee that safety and security standards are being maintained.* You will monitor guest feedback and work on improving service quality in all operations.* Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and* Leadership to ensure that property and company goals are being achieved.* You will act as the face of the property by being actively involved in the local community.* Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.* Ensure Bi-Weekly Payroll is accurate and submitted on time.* Complete Weekly and Monthly Forecasting and submit on time.* Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.* Oversee and conduct hiring, training, and onboarding of new employees.* Conduct performance reviews and provide constructive feedback to your direct reports and other associates.* Approve and ensure employee schedules are completed for adequate staffing levels.* Ensure proper documentation and reporting of guest and associate incidents or accidents.* Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.