Hotel General Manager — Guest Experience Leader

Guest Services Inc; United States; On-site; USD 70,000 - 86,000; Full time

Job summary

Guest Services Inc. operates National Park Inn and seeks a General Manager to direct all operations, leading and inspiring front‑line teams in hospitality, cleanliness, and product presentation.

This hands‑on role emphasizes guest service, safety, payroll, budgets, and guest satisfaction in a high‑demand park environment. The GM will coordinate with Park Service representatives, schedule staff, monitor financials, uphold standards, and drive revenue while maintaining the park’s guest experience

Qualifications

• High School Diploma/G.E.D. equivalent required.
• Management or related college degree strongly preferred.
• Two years restaurant and hotel experience required.
• National park hotel operations experience strongly preferred.
• Able to learn and use POS system including computerized cash register and credit card terminal.
• Possess ServSafe Manager and MAST/TIPS certifications.

Responsibilities

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.
• Train, on-board, and schedule staff.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.
• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
• Attend and participate in National Park Service Periodic Evaluations, Public Health Inspections and Safety/Environmental meetings.
• Manage payroll and applicable site-specific budget.
• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
• Ensure strong attention in food presentation, portion controls, and quality of product.
• Work closely with the Retail Operations Manager to ensure gift shop stock levels are at a seasonal optimum to maximize revenue, and cleanliness of the operation.
• Communicate and interact regular and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
• Forecast and analyze sales, labor, and profit.
• Ensure compliance with established budget.
• Respond to customer inquiries and resolve customer complaints.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Director of Operations and Park General Manager of all unusual events, circumstances or other safety/quality/guest issues.
• Act as Company's point of contact with client.
• Represent the company in a professional and positive manner at all times.
• Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

Skills

Restaurant experience

Hotel operations

ServSafe Manager

MAST/TIPS certifications

Education

High School Diploma / GED

Management or related college degree preferred

Tools

POS system

Job description

Guest Services Inc. operates National Park Inn and seeks a General Manager to direct all operations, leading and inspiring front‑line teams in hospitality, cleanliness, and product presentation.

This hands‑on role emphasizes guest service, safety, payroll, budgets, and guest satisfaction in a high‑demand park environment. The GM will coordinate with Park Service representatives, schedule staff, monitor financials, uphold standards, and drive revenue while maintaining the park’s guest experience