Hotel General Manager & Guest Experience Leader

Remington Hospitality; Indianapolis (IN); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation/holidays/personal days

Career development and advancement

Discounted hotel stays across the port

Job summary

Remington Hospitality is seeking a General Manager to oversee hotel and all outlets, including F&B, sales, engineering, HR and accounting. Lead the 5 Key Drivers and ensure company standards and profitable operations.

The role requires a Bachelor's in Hotel Management and at least 3 years in Rooms or F&B, with strong communication and leadership skills. Travel may be involved; a 24/7 operation mindset is essential.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, goodwill and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Leadership

Guest service

P&L management

Recruitment/HR

Microsoft Office

Education

Bachelor's degree in Hotel Management

Job description

Remington Hospitality is seeking a General Manager to oversee hotel and all outlets, including F&B, sales, engineering, HR and accounting. Lead the 5 Key Drivers and ensure company standards and profitable operations.

The role requires a Bachelor's in Hotel Management and at least 3 years in Rooms or F&B, with strong communication and leadership skills. Travel may be involved; a 24/7 operation mindset is essential.