Hotel General Manager: Lead Guest Experience & Growth

Holiday Inn Express Richmond - Downtown; Richmond (VA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k) with match

Paid Time Off

Gym Membership Discounts

Employee Discounts at hotels

Pet Insurance

Job summary

Shamin Hotels seeks a seasoned Hotel General Manager to oversee all facets of a multi-department operation. You will lead front desk, housekeeping, F&B, maintenance and staffing while driving guest satisfaction and profitability.

The role requires strategic planning, budget ownership, and relentless focus on service excellence across 70+ properties. Join a family-owned company with growth opportunities and a strong Virginia footprint.

Qualifications

• Proven leadership experience in hotel operations and team development.
• Strong budgeting, forecasting and cost-control abilities.
• Track record of delivering exceptional guest experiences.

Responsibilities

• Oversee all hotel operations to ensure smooth, profitable performance.
• Lead department heads, hire, train, schedule, and evaluate staff.
• Monitor RevPAR, occupancy and guest satisfaction; implement actions.
• Collaborate with sales/marketing to grow occupancy and revenue.

Skills

Leadership & Management

Budgeting & Forecasting

Guest Service Excellence

Financial Acumen

Communication Skills

PMS & RMS

Education

Bachelor's degree in Hospitality Management

MBA or related master's degree

Tools

PMS

Revenue Management Software

Job description

Shamin Hotels seeks a seasoned Hotel General Manager to oversee all facets of a multi-department operation. You will lead front desk, housekeeping, F&B, maintenance and staffing while driving guest satisfaction and profitability.

The role requires strategic planning, budget ownership, and relentless focus on service excellence across 70+ properties. Join a family-owned company with growth opportunities and a strong Virginia footprint.