Hospitality General Manager — Guest Experience Leader

Cox LLC; Glen Allen (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Pet Insurance

Gym Membership Discounts

Paid Time Off

Paid Holidays

Shamin Perk discounts

Job summary

Shamin Hotels, a family-owned hotel owner and operator, seeks a Hotel General Manager to oversee all aspects of hotel operations, drive profitability, and deliver exceptional guest experiences. You will lead department heads, set policies, manage the budget, and work with sales and marketing to grow occupancy and revenue.

You will champion a collaborative culture, mentor a diverse team, and ensure compliance with industry standards while representing the brand in the community.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Extensive experience in the hospitality industry with progressively increasing responsibilities.
• Experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head.
• Strong track record of leadership, team management, and achieving operational and financial goals.
• Excellent leadership and management skills, with the ability to motivate and inspire a diverse team.
• Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Proficiency in hotel management software and technology systems, including PMS and revenue management systems.
• Attention to detail and a commitment to maintaining high standards of quality and service.
• Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
• Optional certifications such as CHA can demonstrate expertise and commitment to the field.

Responsibilities

• Provide strong leadership to hotel staff and department heads to achieve goals.
• Oversee day-to-day operations including front desk, housekeeping, F&B, and maintenance.
• Develop and implement operational policies and procedures for efficiency.
• Monitor occupancy, RevPAR, and guest satisfaction, taking corrective actions as needed.
• Ensure exceptional guest service and address complaints promptly.
• Develop and manage the hotel's annual budget, forecast revenue, and manage costs.
• Collaborate with sales/marketing to attract and retain guests and drive revenue.
• Represent the hotel in the community and industry events.

Skills

Leadership

Financial management

Communication

Team management

Problem-solving

Revenue management

PMS software

Customer service

Strategic planning

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

MBA or related master's preferred

Tools

Property management systems (PMS)

Revenue management systems

Job description

Shamin Hotels, a family-owned hotel owner and operator, seeks a Hotel General Manager to oversee all aspects of hotel operations, drive profitability, and deliver exceptional guest experiences. You will lead department heads, set policies, manage the budget, and work with sales and marketing to grow occupancy and revenue.

You will champion a collaborative culture, mentor a diverse team, and ensure compliance with industry standards while representing the brand in the community.