Hotel Front Office Supervisor: Guest Experience & Ops

The St. Joe Company; Rosemary Beach (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A hospitality organization in Rosemary Beach is seeking an experienced Assistant Front Office Manager to coordinate front desk operations and ensure exceptional guest service. Responsibilities include training staff, managing front desk activities, and addressing customer complaints. Ideal candidates will have a Bachelor's degree in hospitality and at least two years of relevant experience. This position offers opportunities for leadership and a dynamic working environment where customer satisfaction is paramount.

Qualifications

• Minimum of 2 years experience as a front desk agent.
• Ability to read, write, and communicate in basic English preferred.
• Leadership experience preferred.

Responsibilities

• Coordinate functions of the hotel front desk and night audit.
• Train and manage staff.
• Address customer complaints and queries.

Skills

Detail oriented

Customer service

Leadership

Communication skills

Problem-solving

Education

Bachelor's degree in hospitality or similar

Tools

Microsoft Word

Microsoft Excel

Job description

A hospitality organization in Rosemary Beach is seeking an experienced Assistant Front Office Manager to coordinate front desk operations and ensure exceptional guest service. Responsibilities include training staff, managing front desk activities, and addressing customer complaints. Ideal candidates will have a Bachelor's degree in hospitality and at least two years of relevant experience. This position offers opportunities for leadership and a dynamic working environment where customer satisfaction is paramount.