Front Office Supervisor

ST JOE RESORT OPERATIONS LLC; Panama City Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC is seeking a Front Officer Supervisor to assist the Front Office Manager and oversee daily operations of the hotel front desk, night audit, bell staff, concierge and beach services. You will work with front desk, housekeeping, and maintenance to ensure exceptional guest experiences.

Responsibilities include supervising shifts, addressing guest needs, coordinating reservations, and ensuring accurate billing for services.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English preferred.
• Experience in hospitality preferred.
• At least 1 year experience in a supervisory role preferred.

Responsibilities

• Assist Front Office Manager and supervise the front desk, night audit, bell staff, concierge and beach services.
• Troubleshoot system errors and resolve issues as they arise.
• Answer phones and respond to emails professionally.
• View, manage, and organize reservations.
• Resolve guest complaints promptly and follow up.
• Coordinate with housekeeping and maintenance on room readiness.
• Maintain a clean and inviting lobby and welcome supplies.
• Cover hourly shifts as needed and communicate shift directions during pre-shift meetings.

Skills

Hospitality experience

Supervisory experience

Customer service

Communication

English proficiency

Attention to detail

Job description

Job SummaryThe role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.Primary Responsibilities & Essential FunctionsAttend weekly management meetings when requiredAssist front desk with their duties and help create or update proceduresTroubleshoot system errors and resolve technical issues as they ariseAnswer phones and respond to emails in a professional mannerView, manage, and organize reservationsResolve and follow up on guest complaints or issues promptlyOrdering and inventory management for front desk suppliesCover hourly shifts as neededCommunicate daily shift directions and updates during pre-shift meetingsWelcome guests, record their information and assign rooms based on their needsEnsure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final billCoordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairsMaintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome suppliesAssist with any other reasonable requestAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, and communicate in basic English preferred.Experience in hospitality preferredAt least 1 year experience in a supervisory role preferredKnowledge, Skills, AbilitiesDetail oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant friendly wayIdentify and resolve issues related to position independentlyCommitment to delivering excellent customer serviceMaintain composure under pressure and handle challenging situations professionallyListen and respond quickly to residents and guets reuqests in a genuine and attentive mannerBe organized, proactive, productive, and self-motivated showing a positive attitudeStrong attention to detail and ability to meet deadlinesPhysical DemandsWalking, standing for long periods of timeLifting, bending, reaching as neededFrequent keyboardingMust be able to life 25lbsWorking ConditionsPrimarily indoors with exception of assisting bellman or guests outsidePossible exposure to extreme heat or cold depending on seasonPossible exposure to a somewhat noisy environmentThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.