Lead Front Desk & Guest Experience Supervisor

Grand Beach Suites Hotel; Surfside (FL); On-site; USD 60,174,000 - 63,039,000; Full time

Job summary

The Front Office Supervisor at Grand Beach Bay Harbor in Surfside, FL, is responsible for overseeing daily front desk operations, managing staff, and delivering exceptional guest service. This role ensures efficient check-ins/outs, handles inquiries, and maintains a welcoming atmosphere for guests and colleagues.

The ideal candidate has a high school diploma (hospitality degree preferred), at least 2 years in a front office or guest services role with supervisory experience, and familiarity with

Qualifications

• High school diploma or equivalent; a degree in hospitality management is preferred.
• At least 2 years of experience in a front office or guest services role, with supervisory experience.
• Experience with hotel management software and reservation systems; bilingual abilities are a plus.

Responsibilities

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel.
• Ensure that all guest check-ins and check-outs are processed efficiently and accurately.
• Monitor and manage the front office budget, including payroll and inventory control.
• Train and mentor new staff members, providing ongoing support and performance evaluations.
• Address guest complaints and feedback promptly, ensuring a high level of customer satisfaction.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Hotel management software

Bilingual abilities

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Hotel management software

Reservation systems

Job description

The Front Office Supervisor at Grand Beach Bay Harbor in Surfside, FL, is responsible for overseeing daily front desk operations, managing staff, and delivering exceptional guest service. This role ensures efficient check-ins/outs, handles inquiries, and maintains a welcoming atmosphere for guests and colleagues.

The ideal candidate has a high school diploma (hospitality degree preferred), at least 2 years in a front office or guest services role with supervisory experience, and familiarity with