Front Desk & Guest Services Supervisor

Grand Beach Hotel; Bay Harbor Islands (FL); Hybrid; USD 37,000 - 40,000; Full time

Job summary

Grand Beach Bay Harbor is seeking a Front Office Supervisor to oversee daily front desk operations and guest services in Bay Harbor Islands, FL. You will manage staff, coordinate check-ins/outs, and uphold service standards to protect the hotel’s reputation.

The ideal candidate has supervisory experience in front desk or guest services and a background in hospitality. Training and bilingual abilities are a plus; the role is on-site with full-time hours.

Qualifications

• High school diploma or equivalent; a hospitality management degree is preferred.
• AT LEAST 2 years of experience in a front office or guest services role with supervisory experience.
• Experience with hotel management software and reservation systems is preferred.
• Bilingual abilities to assist a diverse clientele are a plus.

Responsibilities

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel.
• Ensure that all guest check-ins and check-outs are processed efficiently and accurately.
• Monitor and manage the front office budget, including payroll and inventory control.
• Train and mentor new staff members, providing ongoing support and performance evaluations.
• Address guest complaints and feedback promptly, ensuring a high level of customer satisfaction.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Hotel management software

Reservation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT OFFICE SUPERVISOR

ADMIN & GEN/ GENERAL MANA Full Time Bay Harbor Islands, FL, US

30+ days ago Requisition ID: 1637

Salary Range: $18.00 To $19.00 Hourly

About the Role:

The Front Office Supervisor plays a crucial role in ensuring the smooth operation of the front desk and guest services at Grand Beach Bay Harbor. This position is responsible for overseeing daily front office activities, managing staff, and ensuring that guests receive exceptional service throughout their stay. The supervisor will implement policies and procedures to enhance guest satisfaction and operational efficiency. Additionally, they will handle guest inquiries and resolve any issues that may arise, ensuring a positive experience for all visitors. Ultimately, the Front Office Supervisor is key to maintaining the hotel's reputation for excellence and fostering a welcoming environment for guests and staff alike.

Minimum Qualifications:

• High school diploma or equivalent; a degree in hospitality management is preferred.
• At least 2 years of experience in a front office or guest services role, with supervisory experience.

Preferred Qualifications:

• Experience with hotel management software and reservation systems.
• Bilingual abilities to assist a diverse clientele.

Responsibilities:

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel.
• Ensure that all guest check-ins and check-outs are processed efficiently and accurately.
• Monitor and manage the front office budget, including payroll and inventory control.
• Train and mentor new staff members, providing ongoing support and performance evaluations.
• Address guest complaints and feedback promptly, ensuring a high level of customer satisfaction.

Skills:

The required skills for this position include strong leadership and communication abilities, which are essential for managing a team and interacting with guests. Organizational skills are vital for overseeing daily operations and ensuring that all tasks are completed efficiently. Problem-solving skills are necessary to address guest complaints and find effective solutions quickly. Preferred skills, such as proficiency in hotel management software, will enhance the supervisor's ability to streamline processes and improve service delivery. Additionally, bilingual abilities can significantly enhance guest interactions, making the experience more inclusive and welcoming.