Front Desk & Guest Services Supervisor

Grand Beach Hotel; Bay Harbor Islands (FL); Hybrid; USD 51,577,000 - 54,443,000; Full time

Job summary

Grand Beach Bay Harbor is seeking a Front Office Supervisor to oversee daily front desk operations and guest services in Bay Harbor Islands, FL. You will manage staff, coordinate check-ins/outs, and uphold service standards to protect the hotel’s reputation.

The ideal candidate has supervisory experience in front desk or guest services and a background in hospitality. Training and bilingual abilities are a plus; the role is on-site with full-time hours.

Qualifications

• High school diploma or equivalent; a hospitality management degree is preferred.
• AT LEAST 2 years of experience in a front office or guest services role with supervisory experience.
• Experience with hotel management software and reservation systems is preferred.
• Bilingual abilities to assist a diverse clientele are a plus.

Responsibilities

• Supervise and coordinate the activities of front office staff, including receptionists and concierge personnel.
• Ensure that all guest check-ins and check-outs are processed efficiently and accurately.
• Monitor and manage the front office budget, including payroll and inventory control.
• Train and mentor new staff members, providing ongoing support and performance evaluations.
• Address guest complaints and feedback promptly, ensuring a high level of customer satisfaction.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Hotel management software

Reservation systems

Job description

Grand Beach Bay Harbor is seeking a Front Office Supervisor to oversee daily front desk operations and guest services in Bay Harbor Islands, FL. You will manage staff, coordinate check-ins/outs, and uphold service standards to protect the hotel’s reputation.

The ideal candidate has supervisory experience in front desk or guest services and a background in hospitality. Training and bilingual abilities are a plus; the role is on-site with full-time hours.