Front Office Manager – Guest Experience Leader

Socket.dev; Linwood (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO (Paid Time Off)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Fort Lee, New Jersey is seeking a Front Office Manager to oversee guest reception, reservations and telephone services. You will work closely with the General Manager to meet revenue, expense and quality targets, ensuring a smooth operation that exceeds expectations.

The role requires 3+ years of front office management experience, strong leadership, budgets and revenue reporting skills, and proficiency with property management systems.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Strong leadership and supervisory abilities to develop a team.
• Excellent organizational and multitasking skills for daily operations.
• Ability to analyze budgets, forecasts and revenue reports.
• Proficient in property management systems and financial reporting.
• Effective verbal and written communication with guests, staff and management.

Responsibilities

• Oversee guest reception, check-in, and room allocation processes.
• Ensure accurate guest details, billing information and procedures.
• Resolve guest issues promptly to maintain satisfaction.
• Maintain front office standards and cleanliness in lobby areas.
• Maximize occupancy within overbooking policy and ensure balance daily.
• Coordinate between reservations, front desk, housekeeping and other departments.
• Post guest charges accurately and monitor credit control.
• Oversee smooth check-out and luggage handling.
• Conduct performance appraisals and training for staff.

Skills

Front office management

Leadership

Organizational skills

Communication skills

Financial data analysis

Tools

Property management systems

Job description

Stonebridge in Fort Lee, New Jersey is seeking a Front Office Manager to oversee guest reception, reservations and telephone services. You will work closely with the General Manager to meet revenue, expense and quality targets, ensuring a smooth operation that exceeds expectations.

The role requires 3+ years of front office management experience, strong leadership, budgets and revenue reporting skills, and proficiency with property management systems.