Director of Front Office: Guest Experience & Revenue Leader

Aimbridge Hospitality, LLC; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Residence Inn Philadelphia Center City is seeking a Director of the Front Office to lead the Front Office team, optimize guest experiences, and oversee room operations and reporting. This overtime-eligible manager role emphasizes stellar service and smart finances while supporting guest loyalty initiatives.

The position requires strong leadership, brand-standard adherence, and collaboration with Revenue and Operations to drive occupancy and profitability.

Qualifications

• 6+ years progressive experience in front desk leadership or equivalent.
• OnQ PMS Certification and/or 500+ room experience; director level preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows operating systems and able to analyze financial and data information.

Responsibilities

• Directs all Front Office operations from guest check-in/check-out and room inventory to uphold brand standards and profitability.
• Coaches, motivates, and grows the Front Office team including recruitment and training.
• Monitors guest service trends and resolves issues to keep guests satisfied.
• Launches marketing and up-selling strategies to fill rooms and boost revenue.
• Maintains emergency readiness, leads daily reporting and Manager on Duty shifts.

Skills

Front Office Leadership

Customer Service

Team Coaching

Revenue Management

Budgeting

Education

6+ years Front Desk Leadership Experience

OnQ PMS Certification

500+ room experience

Excellent Communication Skills

Job description

Residence Inn Philadelphia Center City is seeking a Director of the Front Office to lead the Front Office team, optimize guest experiences, and oversee room operations and reporting. This overtime-eligible manager role emphasizes stellar service and smart finances while supporting guest loyalty initiatives.

The position requires strong leadership, brand-standard adherence, and collaboration with Revenue and Operations to drive occupancy and profitability.