Front Office Manager - Guest Experience Leader

The Sheraton Philadelphia University City Hotel; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc Service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Sheraton Philadelphia University City Hotel in Philadelphia, PA, seeks a Front Office Manager to ensure exceptional guest service, lead front office staff, and manage budgeting and HR for the department.

The role requires leadership, cash handling, English fluency, and strong communication skills; you will train staff, drive service standards, and ensure compliance with employment laws while delivering a guest-centric experience.

Qualifications

• Two years prior departmental management experience in front office or related disciplines.
• College level reasoning, math, and language skills.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.

Responsibilities

• Show commitment to customer service by soliciting and responding promptly to guest needs.
• Train all Front Office staff, including new hires, to meet standards.
• Empower staff to deliver exceptional customer service and meet budgeted profit.
• Prepare annual departmental budget reflecting hotel operations plan.
• Manage HR functions including recruiting, orientation, training, coaching, performance reviews, and recognition.
• Maintain a skilled and motivated Front Office workforce.

Skills

Leadership

Time management

Negotiation

Public communication

Cash handling

English fluency

Reading/writing

Computer literacy

Tools

Computer systems

Hotel PMS familiarity

Job description

Sheraton Philadelphia University City Hotel in Philadelphia, PA, seeks a Front Office Manager to ensure exceptional guest service, lead front office staff, and manage budgeting and HR for the department.

The role requires leadership, cash handling, English fluency, and strong communication skills; you will train staff, drive service standards, and ensure compliance with employment laws while delivering a guest-centric experience.