Assistant Front Office Manager - Guest Experience & Ops

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages for full time and pt

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Philadelphia is seeking an Assistant Front Office Manager to help supervise front office staff, uphold guest service standards, and support sustainability initiatives under the EarthView program.

The role involves coaching associates, coordinating scheduling, assisting in budgeting, reviewing guest feedback, managing front desk operations in the absence of higher management, and ensuring inventory and safety compliance.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring performance aligns with brand standards and HHM values.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls.
• Assist in development and monitoring of department budgets and forecasts.
• Review correspondence and incident logs; direct staff accordingly.
• Ensure stock and inventory for gift shop/market are maintained and fully stocked.
• Coordinate group resumes and rooming lists with Sales; optimize occupancy and minimize overbooking.
• Follow EarthView sustainability guidelines and maintain safety standards.
• Perform other duties as requested by management.

Skills

Staff supervision

Front desk operations

Education

Associate or Bachelor’s degree preferred

Job description

HHM Hotels in Philadelphia is seeking an Assistant Front Office Manager to help supervise front office staff, uphold guest service standards, and support sustainability initiatives under the EarthView program.

The role involves coaching associates, coordinating scheduling, assisting in budgeting, reviewing guest feedback, managing front desk operations in the absence of higher management, and ensuring inventory and safety compliance.