Front Office Director: Guest Experience & Revenue Leader

Aimbridge Hospitality; Philadelphia (Philadelphia County); Vor Ort; USD 95.000 - 140.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Zusammenfassung

The Residence Inn Philadelphia Center City by Aimbridge Hospitality seeks a Director of Front Office to lead the entire Front Office team, ensuring memorable guest experiences, supervising room operations, and guiding reporting and budgeting. This role emphasizes service excellence, staff growth, and financial stewardship.

As an overtime-eligible Manager on Duty, you will drive guest loyalty initiatives, collaborate across departments, and support the property's daily operations while keeping

Qualifikationen

• At least 6 years progressive experience in front desk leadership or a related leadership role.
• Specific brand experience and/or 500+ room experience preferred; OnQ PMS certification.
• Excellent communication, problem-solving, and multitasking skills with deadline management.
• Proficient with Windows and able to analyze financial and data information.

Aufgaben

• Operation Maestro: Directs all Front Office activities, manages room inventory, and ensures profitability.
• Team Champion: Coaches, motivates, recruits, interviews, and trains Front Office staff.
• Guest Satisfaction Guru: Monitors guest service trends and resolves issues to ensure guest loyalty.
• Revenue Rockstar: Executes marketing and up-selling strategies to optimize room revenue.
• Crisis Commander: Maintains emergency readiness, leads daily reporting, and participates in Manager on Duty shifts.

Kenntnisse

Leadership

Customer service

Financial analysis

Communication

Multitasking

Ausbildung

4-year college degree

2-year college degree

OnQ PMS Certification

Tools

OnQ PMS Certification

Jobbeschreibung

The Residence Inn Philadelphia Center City by Aimbridge Hospitality seeks a Director of Front Office to lead the entire Front Office team, ensuring memorable guest experiences, supervising room operations, and guiding reporting and budgeting. This role emphasizes service excellence, staff growth, and financial stewardship.

As an overtime-eligible Manager on Duty, you will drive guest loyalty initiatives, collaborate across departments, and support the property's daily operations while keeping